Refund policy

30-Day Return Policy

We have a 30-day return policy for eligible standard products. This means you have 30 days after receiving your item to request a return.

To be eligible for a return, the item must be in the same condition in which you received it: unused, unworn, with all tags attached, and in its original packaging. You must also provide the receipt or other proof of purchase.

To request a return, contact us at hello@3tins.in.

Approved returns must be sent to:

3Tins Enterprises
Lodha Splendora
Thane West, Maharashtra – 400615
India

Please do not send any product back without first contacting us and receiving return approval and instructions. Products returned without prior approval may not be accepted.

You can contact us at hello@3tins.in with any questions regarding returns.

Damaged, Defective or Incorrect Products

Please inspect your order as soon as it is delivered.

Contact us promptly at hello@3tins.in if:

  • The product is damaged during delivery;

  • The product has a manufacturing defect;

  • You receive the wrong product; or

  • The product is materially different from what you ordered.

Please include your order number, a description of the issue, and clear photographs or videos showing the product and its packaging.

We will review the issue and, where appropriate, offer a replacement, repair, refund, or another suitable resolution.

Custom-Made and Personalised Products

Custom-made, made-to-order, personalised, customised, engraved, specially sized, specially coloured, or customer-approved products are not eligible for return, exchange, or cancellation once production has started.

This includes, without limitation:

  • Personalised 3D-printed products;

  • Custom portraits and models;

  • Products featuring names, photographs, logos, measurements, colours, text, or designs selected by the customer;

  • Special orders produced according to customer instructions;

  • Products manufactured or modified specifically for an individual customer.

Slight variations in colour, texture, layer lines, dimensions, finish, or appearance may occur in 3D-printed and handcrafted products. Such minor variations are part of the manufacturing process and will not normally be treated as defects.

However, this exclusion does not apply where a custom-made product is delivered damaged, has a manufacturing defect, is materially different from the approved design, or is not the product ordered.

Customers must carefully review and approve all names, spellings, measurements, images, colours, designs, previews, and specifications before production begins. We are not responsible for errors contained in information, designs, or approvals provided by the customer.

Other Non-Returnable Items

The following products are also not eligible for return:

  • Perishable goods;

  • Personal-care or hygiene-sensitive products once opened;

  • Hazardous materials, flammable liquids, or gases;

  • Gift cards;

  • Products marked as final sale; and

  • Products damaged through misuse, improper handling, accidental damage, normal wear and tear, or failure to follow care instructions.

Please contact us before ordering if you are unsure whether a product is eligible for return.

Sale Items

Products purchased during a sale or promotion are not eligible for return unless the product is damaged, defective, incorrect, or applicable law requires otherwise.

Exchanges

For eligible standard products, the quickest way to receive a different product is to request a return of the original item. Once the return is approved, you may place a separate order for the replacement product.

Custom-made and personalised products cannot be exchanged unless they are damaged, defective, incorrect, or materially different from the approved order.

Return Shipping

Where a return is approved because the product is damaged, defective, or incorrect, we will provide return instructions and may arrange or reimburse reasonable return shipping costs.

For other approved returns, the customer may be responsible for return shipping charges. Original delivery charges may not be refundable unless required by applicable law.

The customer is responsible for packaging the returned product securely. We are not responsible for damage caused during return transit due to inadequate packaging.

European Union Cooling-Off Period

Where applicable, customers receiving eligible standard merchandise within the European Union may have the right to cancel or return an order within 14 days without providing a reason.

This cooling-off right may not apply to products that are made to the customer’s specifications or are clearly personalised.

Returned eligible products must be unused, unworn, with tags attached, in their original packaging, and accompanied by proof of purchase.

Refunds

We will notify you after receiving and inspecting your approved return.

If the refund is approved, it will be issued to your original payment method within 10 business days. Your bank, card issuer, or payment provider may require additional time to process and reflect the refund.

Shipping charges, payment-processing fees, customisation charges, and other non-recoverable costs may not be refundable unless the return is due to a damaged, defective, or incorrect product or applicable law requires otherwise.

If more than 15 business days have passed since we approved your refund, contact us at hello@3tins.in.