Shipping policy

Shipping Policy

Thank you for shopping with 3Tins Enterprises. We strive to process and deliver every order as quickly and safely as possible.

Order Processing

  • Standard ready-to-ship products are typically processed within 1–3 business days after order confirmation.

  • Custom-made, personalised, or made-to-order products require additional production time. Processing times vary depending on the product and will generally be communicated on the product page or during checkout.

  • Orders are processed only on business days (Monday to Friday), excluding weekends and public holidays.

If your order contains both ready-to-ship and custom-made items, the entire order may be shipped together once all items are ready, unless otherwise agreed.

Shipping Rates

Shipping charges are calculated automatically during checkout based on the delivery location, package size, weight, and selected shipping method.

Any applicable shipping charges will be displayed before payment.

Delivery Estimates

Estimated delivery times after dispatch are:

  • Metro cities: 2–5 business days

  • Other locations within India: 3–7 business days

  • Remote or difficult-to-service locations: 5–10 business days

These are estimated delivery timelines only and are not guaranteed.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email and/or SMS containing the courier details and tracking number (where available).

You can use the tracking number to monitor your shipment through the courier partner's tracking system.

Delivery Delays

While we make every effort to ensure timely delivery, delays may occur due to circumstances beyond our reasonable control, including but not limited to:

  • Courier or logistics delays

  • Weather conditions

  • Natural disasters

  • Public holidays

  • Government restrictions

  • Strikes or transport disruptions

  • Remote delivery locations

  • Incorrect or incomplete delivery information provided by the customer

3Tins Enterprises shall not be liable for delays caused by such circumstances.

Incorrect Shipping Address

Customers are responsible for providing accurate shipping information.

If an incorrect or incomplete shipping address is provided, delivery may be delayed, returned, or cancelled. Any additional shipping charges incurred due to incorrect address details may be the customer's responsibility.

Please contact us immediately if you need to update your shipping address after placing an order. Address changes may not be possible once the order has been dispatched.

Failed Delivery Attempts

If delivery cannot be completed because the recipient is unavailable or the address is incorrect, the courier may attempt re-delivery or return the shipment to us.

Additional shipping charges may apply for re-dispatching returned shipments.

Damaged Shipments

If your package arrives visibly damaged, please:

  • Take photographs of the package before opening it.

  • Record an unboxing video whenever possible.

  • Contact us within 48 hours of delivery at hello@3tins.in.

  • Include your order number and photographs or videos showing the damage.

We will investigate the issue and provide an appropriate resolution.

International Shipping

At present, we primarily ship within India.

If international shipping becomes available for selected products, applicable shipping charges, customs duties, taxes, import fees, and delivery timelines will be displayed during checkout. International customers are responsible for any customs duties, import taxes, or local charges imposed by their country.

Contact Us

If you have any questions regarding shipping or delivery, please contact us:

3Tins Enterprises
Lodha Splendora, Thane West, Maharashtra – 400615, India
Email: hello@3tins.in
Phone: +91 91675 75028